Contact Us — Support, Returns & Orders

Contact Us

FITINY Jewelry

Address: 178 COLUMBUS AVE #237190, New York, NY 10023

Live Chat & Office Hours

  • Live chat available: Monday–Friday, 10:00–18:00 ET

  • If we’re offline, please leave us a message in the form below or email service@fitiny.com — we reply within 24 hours.

Phone Number: 530-628-3066

Service Email:

 

Order Help & Returns

For shipping & returns, see our Shipping and Returns policy. If your order has shipped, include your order number so we can help you faster.

Quick FAQ

  • How do I reach customer support?

    You can chat with us live during business hours (Mon–Fri, 9am–6pm EST). Outside these times, feel free to leave a message through the contact form or email us — we’ll reply within 24 hours.

  • Can I return or exchange an item?

    Yes, most items can be returned within 14 days if unworn and in original packaging. For hygiene reasons, certain earrings may not be eligible. Please check our return policy for full details.

  • What if my jewelry arrives damaged?

    Please contact us within 7 days of delivery with photos of the item and packaging. We’ll review your case and arrange the best solution, whether it’s a replacement, exchange, or store credit.

  • Do you handle repairs?

    We don’t provide in-house repair services, but if you share a clear photo and your order number, our team can assess the issue and suggest possible solutions. In some cases, we may recommend local repair options or offer advice on replacements.