Refund policy

Returns & Refunds

You have 14 days from the day your order is delivered to request a return. After 14 days we can no longer accept the item.

Condition we can accept

Jewelry is worn against the skin, so a returned piece can only be resold if it comes back exactly as it left us. To be eligible for a refund:

  • The item must be unworn and unused, with no scratches, skin oils, makeup, perfume or lotion on it.
  • The item must be returned in its original, undamaged packaging, including the FITINY box or pouch and any protective film.
  • All tags, certificate cards, cleaning cloths and free gifts must be included.
  • You must give us your order number or another proof of purchase.

An item that comes back worn, marked, incomplete, or without its original packaging cannot be resold. In that case we may refuse the return or issue a partial refund, and we will tell you which before we act.

Hygiene

For health and hygiene reasons, pierced earrings can only be returned if their sealed packaging has not been opened. Magnetic and clip-on earrings do not pierce the skin and can be returned if they are unworn and complete.

Items we cannot take back

  • Pierced earrings whose sealed packaging has been opened
  • Items marked Final Sale on the product page
  • Gift cards
  • Custom, engraved or personalised pieces
  • Anything requested more than 14 days after delivery

How to start a return

  1. Email service@fitiny.com with your order number and, if the item is faulty, photos.
  2. We reply with return instructions and the correct address. Please wait for our instructions before shipping anything back; parcels sent to the manufacturer or to an old address cannot be processed.
  3. Pack the item with all its original packaging and send it to the address we give you.

Return addresses, for reference:

  • United States and Canada: 13835 Forest Grove Rd, Brookfield, Wisconsin 53005, United States
  • All other countries: No.503 Gaolin Middle Road, Huli District, Xiamen City, Fujian Province, China

Return shipping

You arrange and pay for the return postage yourself, unless the item arrived damaged, faulty or was not what you ordered, in which case we cover it. We do not deduct anything from your refund: once an approved return reaches us you get the full price of the item back. The shipping you paid on the original order is not refundable. For items over $50 we recommend a tracked service, as we cannot refund a parcel that never reaches us.

Refunds

Once your return arrives we inspect it and email you the result. Approved refunds go back to your original payment method, normally within 2 business days of us receiving the item. Your bank or card issuer may take a few more days to post it. If it has not appeared after that, check with your bank first, then write to service@fitiny.com.

Damaged, faulty or wrong item

Tell us within 14 days of delivery and include photos. We will replace the piece or refund it in full, and we pay the return shipping. This is separate from the condition rules above.

Exchanges

We do not process exchanges. Return the original item and place a new order once the return has been accepted.

Gifts

If the order was marked as a gift and shipped to you, we issue a gift credit for the value of the return. If it was not marked as a gift, the refund goes to the person who paid.

Your statutory rights

If you live in the European Union or the United Kingdom you have a statutory right to cancel your order within 14 days of receiving it, and the hygiene exception above applies only to sealed items that have been opened. Nothing in this policy limits the rights the law gives you.

Questions: service@fitiny.com